EC99 Game Privacy Policy — Your Data, Protected

1. Introduction

This Privacy Policy explains how ec99 game collects, uses, stores and protects the personal information of players who access the platform via the website or Android app. EC99 game is committed to handling your personal data with care and transparency.

By creating an account on ec99 game or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy and agree to its terms. This policy should be read alongside the Terms and Conditions which govern the overall use of ec99 game. If you do not agree with how we handle data, please do not use the platform.

EC99 game is an online entertainment platform offering sports betting, live casino, slot games and promotions to players in Pakistan. All services are offered in PKR. This policy is written in English (en-PK) and applies to all players regardless of device or access method.

2. Data We Collect

EC99 game collects personal data through two main channels: information you provide directly when registering or using the platform, and data generated automatically through your use of the service.

2.1 Information You Provide

• Registration data: Full name, email address, date of birth, phone number and chosen username when you create an account.
• Verification documents: Government-issued ID or other documentation submitted during identity verification, where required.
• Payment details: Your preferred PKR payment method (JazzCash, Easypaisa, Raast or Bank Transfer) and transaction references. Full payment credentials are handled by third-party processors, not stored by ec99 game directly.
• Support communications: Any messages, queries or complaints submitted to the support team are retained as part of your account record.
• Preferences: Account settings, notification preferences and any optional profile information you choose to add.

2.2 Data Collected Automatically

• Device information: Device type, operating system, browser version and screen resolution.
• IP address: Used to identify your approximate location, detect duplicate accounts and flag unusual login activity.
• Usage data: Pages visited, games played, betting activity, session duration and navigation patterns within the platform.
• Cookie data: Session tokens, preference data and analytics identifiers (see the Cookies section for full details).
• Transaction logs: Full records of deposits, withdrawals, bets placed and bonuses claimed are retained for security and dispute resolution purposes.

3. How We Use Your Data

EC99 game uses the data collected for the following specific purposes:

Purpose	Data Used	Why It Is Necessary
Account Management	Name, email, phone, username	To create and maintain your player account
Identity Verification	ID documents, date of birth	To confirm you are 18+ and prevent fraud
Payment Processing	Payment method, transaction refs	To process PKR deposits and withdrawals
Security & Fraud Prevention	IP address, device data, login logs	To detect suspicious activity and protect your account
Customer Support	Support messages, account history	To investigate and resolve queries and disputes
Platform Improvement	Usage data, session analytics	To improve game selection, performance and user experience
Promotions & Bonuses	Activity data, deposit history	To determine eligibility and prevent bonus abuse
Communications	Email address, phone number	To send account notifications and important updates

EC99 game does not use your personal data for automated profiling that produces significant legal effects, nor for any purpose unrelated to the operation of the platform and your gaming account.

4. Payment Data & PKR Transactions

All deposits and withdrawals on ec99 game are processed in PKR through trusted third-party payment processors. Supported methods include JazzCash, Easypaisa, Raast and standard Bank Transfer. When you initiate a payment, you are interacting with the payment provider's secure interface — ec99 game does not receive or store your full payment credentials such as mobile banking PINs, account passwords or full account numbers.

What ec99 game does retain includes:

• Transaction reference numbers provided by the payment processor.
• The payment method type you used (e.g., JazzCash, Easypaisa).
• Transaction amounts, timestamps and status (completed, pending, failed).
• The name associated with the payment account, used for identity matching during verification.

This payment transaction data is retained as part of your account history. It is used for withdrawal processing, dispute resolution and fraud monitoring. Payment data is not used for any marketing or profiling purposes.

5. Data Sharing & Third Parties

EC99 game does not sell, rent or trade your personal data with any third party. Your data may only be shared in the following limited and specific circumstances:

5.1 Payment Processors

To process your PKR deposits and withdrawals, ec99 game shares the minimum necessary data (transaction reference, payment method, amount) with the relevant payment processor — JazzCash, Easypaisa, Raast or the applicable bank. These processors operate under their own privacy and security standards.

5.2 Identity Verification Services

When identity verification is required — for example before processing a withdrawal above a certain threshold — ec99 game may use a third-party verification service to check the documents you provide. Only the verification-relevant documents are shared; full account data is not transmitted.

5.3 Analytics & Platform Improvement

EC99 game may use aggregated, anonymised usage data with analytics tools to understand player behaviour and improve the platform. This data does not include personally identifiable information and cannot be used to identify you individually.

5.4 Legal Requirements

If required by law, court order or legitimate legal process, ec99 game may be obligated to disclose certain account data to relevant authorities. We will only disclose the minimum data required to satisfy such obligations and will inform the affected player where legally permissible.

5.5 Fraud & Integrity Investigations

In cases of suspected fraud, multi-accounting, match-fixing involvement or serious platform abuse, ec99 game may share relevant account data with other platforms, payment networks or integrity bodies for the purpose of investigation. This is done only where there is genuine reasonable grounds to suspect misconduct.

6. Cookies & Tracking Technologies

EC99 game uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the website or use the app.

6.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle session authentication, keep you logged in and maintain your account state. Without these, the platform cannot operate.
• Preference cookies: Remember your settings such as language, currency display and notification preferences so you do not have to reset them every visit.
• Analytics cookies: Collect anonymised data about which pages and games are most visited, how long sessions last and where players encounter difficulties. This data is used internally to improve the platform.
• Security cookies: Used to detect suspicious login attempts, flag unusual activity and protect your account from unauthorised access.

EC99 game does not use third-party advertising cookies or behavioural tracking cookies designed to serve ads on external websites.

6.2 Managing Cookies

You can control cookie settings through your browser. Most modern browsers allow you to view, block or delete cookies. Please note that disabling essential cookies will prevent you from logging in and using the platform normally. Disabling preference cookies means your settings will reset on each visit.

7. Data Security

EC99 game takes the security of your personal data seriously. The platform employs a combination of technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.

• SSL/TLS encryption: All data transmitted between your device and ec99 game servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Secure data storage: Player data is stored on secured servers with access controls that restrict who can view or modify account information.
• Access controls: Only authorised platform staff with a legitimate operational need can access personal data, and all access is logged.
• Password hashing: Your account password is stored as a cryptographic hash — it is never stored in plain text and cannot be retrieved even by ec99 game staff.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access and flag suspicious login patterns for review.

While ec99 game applies strong security practices, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, ec99 game will notify affected players promptly and take immediate steps to contain and remediate the breach.

8. Data Retention

EC99 game retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data:

• Account registration data: Retained for the lifetime of your account and for up to 5 years after account closure for audit and compliance purposes.
• Transaction records: Deposit, withdrawal and betting records are retained for a minimum of 5 years from the transaction date.
• Identity verification documents: Retained for the period required to satisfy verification obligations and for up to 5 years after account closure.
• Support communications: Retained for 3 years from the date of the last interaction to facilitate ongoing dispute resolution if needed.
• Analytics and usage data: Anonymised usage data may be retained indefinitely as it cannot be linked back to individual players.

When the applicable retention period expires, personal data is securely deleted or anonymised so it can no longer be associated with you. If you request account deletion before the end of the standard retention period, ec99 game will delete what can legally be removed and anonymise the rest in line with applicable obligations.

9. Your Rights Over Your Data

As a player on ec99 game, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team with your account details and a clear description of your request.

• Right to access: You can request a copy of the personal data ec99 game holds about you. We aim to fulfil such requests within 14 working days.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected. Some fields — such as your registered name — may require verification documents to update.
• Right to deletion: You can request the deletion of your account and associated personal data. Note that some data must be retained for legal and audit purposes even after deletion — we will inform you of what can and cannot be removed.
• Right to restrict processing: You can ask ec99 game to limit how your data is used in certain circumstances, for example while a correction request is being resolved.
• Right to data portability: You can request that your account data be provided to you in a commonly used electronic format.
• Right to withdraw consent: Where processing is based on your consent — for example marketing communications — you can withdraw that consent at any time from your account notification settings.

Requests are handled by the support team. Response times are generally within 14 working days. If a request is complex or involves a large volume of data, this may take slightly longer — you will be informed if that is the case.

10. Minors & Age Policy

EC99 game is strictly an adult platform. The service is only available to individuals who are 18 years of age or older. EC99 game does not knowingly collect personal data from anyone under the age of 18.

If we become aware that a minor has registered an account or provided personal information, the account will be suspended immediately, all data associated with that account will be deleted, and any transactions processed during that period will be reviewed and reversed where applicable.

If you are a parent or guardian and believe your child has registered on ec99 game, please contact support immediately with the relevant details so the account can be closed and the data removed promptly.

11. Changes to This Privacy Policy

EC99 game may update this Privacy Policy from time to time to reflect changes in the platform, data practices or applicable requirements. When material changes are made, registered players will be notified via an on-platform announcement or email. The updated effective date is displayed at the top of this page.

Continuing to use ec99 game after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and contact support to request account closure and data deletion.

We recommend bookmarking this page and checking it periodically, especially if you are a regular player. All previous versions of this policy are archived and available from the support team on request.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to the ec99 game support team.

For general account issues, game queries or payment support, the 24/7 live chat and support ticket system are the fastest way to get help. Privacy requests specifically should be submitted by email so they can be properly logged and tracked.

This Privacy Policy is written in English (en-PK) and is the definitive version. If any translated summary conflicts with this document, the English text takes precedence. Thank you for trusting ec99 game with your personal information — we take that responsibility seriously.